Visit the July/August issue of Government Technology’s Emergency Management magazine on use of social media tools like Twitter and Facebook to inform the public before, during, and after a major crisis. The article by Hilton Collins is titled “Crisis Media Revolution.”

I found the research on how Facebook was used to share information about the VTU shooting victims and survivors especially interesting. The identities of victims were disclosed and widely know through social networking sites well before the official release of information.

How can you use social media tools to engage your audience before, during, and after a major crisis?

About The Author

Greg Friese has authored 47 articles for PIOSocialMediaTraining.com

Greg Friese, MS, NREMT-P is an author, podcaster, blogger, and advocate for emergency response agencies to use social media before, during, and after any incident. Greg is the Director of Education for CentreLearn Solutions, LLC. He is also the co-host of the EMSEduCast podcast and is a paramedic for a 911 agency in northeast Wisconsin

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