Comments on: How The TSA Responded To Reputation Damaging Criticism In Social Media http://piosocialmediatraining.com/2009/10/how-the-tsa-responded-to-reputation-damaging-criticism-in-social-media/ Mon, 30 Jan 2012 14:19:37 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Little Brother | PIO Social Media Training http://piosocialmediatraining.com/2009/10/how-the-tsa-responded-to-reputation-damaging-criticism-in-social-media/comment-page-1/#comment-284 Little Brother | PIO Social Media Training Mon, 09 Nov 2009 16:22:16 +0000 http://piosocialmediatraining.com/?p=768#comment-284 [...] Respond To The Negative – Every agency should be prepared to respond to social media that can place them in a negative light just as the TSA did [...] [...] Respond To The Negative – Every agency should be prepared to respond to social media that can place them in a negative light just as the TSA did [...]

]]> By: Media Stream Digest for October 24th | PIO Social Media Training http://piosocialmediatraining.com/2009/10/how-the-tsa-responded-to-reputation-damaging-criticism-in-social-media/comment-page-1/#comment-151 Media Stream Digest for October 24th | PIO Social Media Training Sat, 24 Oct 2009 06:08:17 +0000 http://piosocialmediatraining.com/?p=768#comment-151 [...] How The TSA Responded To Reputation Damaging Criticism In Social Media. How The TSA Responded To Reputation Damaging Criticism In Social [...] [...] How The TSA Responded To Reputation Damaging Criticism In Social Media. How The TSA Responded To Reputation Damaging Criticism In Social [...]

]]> By: @gfriese http://piosocialmediatraining.com/2009/10/how-the-tsa-responded-to-reputation-damaging-criticism-in-social-media/comment-page-1/#comment-141 @gfriese Mon, 19 Oct 2009 23:13:17 +0000 http://piosocialmediatraining.com/?p=768#comment-141 Timothy, thanks for the comment. David wrote this post. Engaging with comment writers (aka readers) is an important responsibility of bloggers. When responding to a comment I try to: 1) add value to the conversation 2) respond in a way that encourages other readers to respond. If I simply write thank you that might stifle additional conversation. 3) specifically address something written by the comment writer. Timothy, thanks for the comment. David wrote this post. Engaging with comment writers (aka readers) is an important responsibility of bloggers.

When responding to a comment I try to:

1) add value to the conversation

2) respond in a way that encourages other readers to respond. If I simply write thank you that might stifle additional conversation.

3) specifically address something written by the comment writer.

]]> By: Timothy Clemans http://piosocialmediatraining.com/2009/10/how-the-tsa-responded-to-reputation-damaging-criticism-in-social-media/comment-page-1/#comment-139 Timothy Clemans Mon, 19 Oct 2009 17:21:30 +0000 http://piosocialmediatraining.com/?p=768#comment-139 First off Greg this is a great story. I'm not a fan of TSA, but I am impressed by how their blogger team responded to this incident. The team has some other great success stories such as resolving the MacBook Air fisaco. I really like your "Be responsive in Social Media" rule. It really annoys me when I write an email or leave a comment on a blog only to get no response. First off Greg this is a great story. I'm not a fan of TSA, but I am impressed by how their blogger team responded to this incident. The team has some other great success stories such as resolving the MacBook Air fisaco.

I really like your "Be responsive in Social Media" rule. It really annoys me when I write an email or leave a comment on a blog only to get no response.

]]> By: uberVU - social comments http://piosocialmediatraining.com/2009/10/how-the-tsa-responded-to-reputation-damaging-criticism-in-social-media/comment-page-1/#comment-137 uberVU - social comments Mon, 19 Oct 2009 16:19:15 +0000 http://piosocialmediatraining.com/?p=768#comment-137 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by piosmtraining: New Hub Message: How The TSA Responded To Reputation Damaging Criticism In Social Media http://bit.ly/3IbjOl... Social comments and analytics for this post…

This post was mentioned on Twitter by piosmtraining: New Hub Message: How The TSA Responded To Reputation Damaging Criticism In Social Media http://bit.ly/3IbjOl...

]]> By: Tweets that mention How The TSA Responded To Reputation Damaging Criticism In Social Media And Why It Is Important To Establish A Presence Before It Is Needed | PIO Social Media Training -- Topsy.com http://piosocialmediatraining.com/2009/10/how-the-tsa-responded-to-reputation-damaging-criticism-in-social-media/comment-page-1/#comment-136 Tweets that mention How The TSA Responded To Reputation Damaging Criticism In Social Media And Why It Is Important To Establish A Presence Before It Is Needed | PIO Social Media Training -- Topsy.com Mon, 19 Oct 2009 12:49:56 +0000 http://piosocialmediatraining.com/?p=768#comment-136 [...] This post was mentioned on Twitter by David Konig, PIOSMTraining. PIOSMTraining said: New Hub Message: How The TSA Responded To Reputation Damaging Criticism In Social Media http://bit.ly/3IbjOl [...] [...] This post was mentioned on Twitter by David Konig, PIOSMTraining. PIOSMTraining said: New Hub Message: How The TSA Responded To Reputation Damaging Criticism In Social Media http://bit.ly/3IbjOl [...]

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