Archive for December, 2009

And The #SMR2009 Winner Is…

Posted by at 31 December, 2009, 7:00 am

Congratulations to The Charlotte Fire Department!

PIOSocialMediaTraining.com #SMR2009 Winner

The Charlotte Fire Department serves the city of Charlotte, North Carolina and its 800,000+ citizens. The organization is filled with tradition, but has continued to change and grow with their city into the 21st Century. The department responded to over 90,000 calls in the 2009 fiscal year. The Charlotte Fire Department began their blog in March of 2009 and has spread their Social Media presence across many platforms.

You can see their efforts at their blog, Twitter account, YouTube channel, Flickr photostream, and their Google Alert Group.

Square 250x250_DpnAd

Depiction software merges images, data, maps, and real-time events into a dynamic view of your local communities not only in crisis, but more importantly before the actual crisis in simulations so that your Agencies can effectively prepare for the crisis. The combination of the data points and simulation capabilities of the software are incredible, and makes it a powerful tool in both pre-crisis presentations as well as collecting and disseminating live event information.

As the winner of Social Media Responder 2009, Charlotte FD will receive a full copy of the Depiction software and their two plugins (a $200 value) thanks to Tim Goddard and courtesy of Depiction.

We’d also like to extend both our appreciation and congratulations to all the other Finalists: Bellevue PD, The Chronicles of EMS, Eric Neitzel, Los Angeles FD, and Montgomery Country Fire and Rescue Service who are all living examples of the best practices to communicate with their communities in Social Media.

We would like to take this opportunity to wish everyone a very happy and safe New Year!

See you in 2010!

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Category : News | Social Media

Screencast: Analysis of a Great Tweet

Posted by at 29 December, 2009, 7:00 am

Napa City Fire Department posted a great twitter message on 12/22 that connected their department with the Social Media Responder 2009 contest. Check out this screencast, using Screenr, to find out why I think this is such a great Twitter message.

Follow Napa City Fire on Twitter @Napa_City_Fire

Category : Featured | Screencast | Twitter

2010 Social Media Predications via TrendSpotting

Posted by at 28 December, 2009, 8:00 am

TrendSpotting recently released their 2010 Social Media Predictions featuring predictions from some of the biggest influencers in Social Media today. I think it’s a really interesting presentation with some very interesting predictions that can be applicable to First Responder and Public Safety Agencies

What do you think about these predictions? Is there a category you would add to it? What do you think 2010 will bring for First Responder and Public Safety Agencies in Social Media?

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Category : News | Social Media

Media Stream Digest for December 27th

Posted by at 27 December, 2009, 4:21 am
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The #SMR2009 Voting continues until December 29: http://bit.ly/5OlbU4 [piosmtraining]
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New Hub Message: 7 Must Have Droid Apps For SMPIOs http://bit.ly/5v8nOI [piosmtraining]
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Good chance your agency has an official Twitter presence, good example here http://ow.ly/NAjQ [piosmtraining]
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#SMR2009 due to high volume in voting, if you get a blank screen please count to 5 and then hit refresh. The screen should then load. Thx! [piosmtraining]
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The #SMR2009 Voting continues until December 29: http://bit.ly/5OlbU4 [piosmtraining]
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Kenosha, WI Police Dept uses social media. 12 days of Xmas Video awesome (scroll down to view) http://ow.ly/OLHQ [piosmtraining]
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The #SMR2009 Voting continues until December 29: http://bit.ly/5OlbU4 [piosmtraining]
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New Everyday EMS Posts for Week of – http://aweber.com/b/1cUfk [piosmtraining]
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New Everyday EMS Posts for Week of – http://aweber.com/b/uwfk [piosmtraining]
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New Hub Message: Is it OK to have fun with Social Media? http://bit.ly/8cbsmI [piosmtraining]
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PIOSocialMediaTraining Posts for week ending http://aweber.com/b/1L1VU [piosmtraining]
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The #SMR2009 Voting continues until December 29: http://bit.ly/5OlbU4 [piosmtraining]
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The #SMR2009 Voting continues until December 29: http://bit.ly/5OlbU4 [piosmtraining]
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Category : Media Stream

Is it OK to have fun with Social Media?

Posted by at 24 December, 2009, 7:00 am

Officers from the Kenosha Wisconsin police department have put their own twist on the 12 days of Christmas song in this YouTube video. I think it is OK for emergency response agencies to occasionally have fun with social media tools. Positive and fun interactions with your community can be really important for building relationships.

What do you think of this video? Is it appropriate? Is it useful to accomplishing the department’s mission?

Category : Social Media | YouTube

7 Must Have Droid Apps For SMPIOs

Posted by at 21 December, 2009, 9:00 am

twiggy_droidThe release of Motorola‘s new Droid phone provides Social Media PIOs with a new potential tool in their Social Media arsenal.

Here are 7 Droid Applications I consider as a must have for any Social Media PIO:

  • Twidroid – Every Social Media PIO needs a Twitter client on their phone, especially since mobility is really what Twitter was designed for to begin with. The interface is simple with a number of options including limiting alerts to @ replies and/or Direct Messages, a separate ringtone for alerts, and the ability to choose your preferred photo sharing service for integration directly with any photos you may take. Twidroid also has a PRO version which features the ability to use multiple accounts and color customization
  • The Weather Channel – This app will provide you with weather information at either your current location or at any of your saved locations. The service provides a Right Now, Hourly 36-Hour, and 10 Day weather outlook options. One really nice feature is that it can be added to your home screen as a widget
  • Radar Now! – The one thing The Weather Channel lacks is access to weather radar, which Radar Now! provides in beautiful colors and renditions
  • Color Flashlight – You’ll never know when you might need to turn your phone into a flashlight, and this application even has a Police option for flashing strobes
  • Wifi Analyzer – One of the most important things to have is access to wifi. The second most important thing is to know how well your wifi will connect you. Wifi Analyzer provides color comparison charts for you in both signal strength as well as volume. Choose the wifi access point that charts the highest for the best service
  • US Traffic – The really strong point of Social Media PIOs are their ability to be mobile while connected. US Traffic will provide you with traffic information across the United States so that you can plan your approach to minimize travel time and maximize your Social Media time
  • DroidSS – Having the ability to monitor RSS Feeds while mobile is huge! DroidSS allows you to monitor any blog feeds, twitter feeds, or your Google Alerts feeds right from your Droid! It also has the ability to be widgetized right on your home screen for a quick glance of that all important feed.

Applications for the Android OS will certainly continue on their rapid pace of growth throughout 2010, especially since the announcement of the highly anticipated Nexus One being released sometime in the next 12 months.

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Category : Social Media

Media Stream Digest for December 20th

Posted by at 20 December, 2009, 4:23 am
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New Hub Message: The #SMR2009 Nominees Are… http://bit.ly/5qBug0 [piosmtraining]
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New Hub Message: Media Stream Digest for December 13th http://bit.ly/5ET2KN [piosmtraining]
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Sign up for this Wednesday’s webinar, the last free webinar of 2009: http://bit.ly/7VEeGs [piosmtraining]
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The #SMR2009 Nominees Are… http://bit.ly/5qBug0 (now with fixed and working links!) [piosmtraining]
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New Hub Message: Showcase: Bellvue Police Department COPPS Blog http://bit.ly/72Z9Xi [piosmtraining]
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Really impressive list of nominees for #SMR2009 contest. Thanks to everyone that nominated. http://ow.ly/MliI [piosmtraining]
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Showcase #Screenr of the Bellvue PD COPPS Blog. Really nice example of "hub and spokes" concept http://ow.ly/Mlkz [piosmtraining]
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Sign up for this Wednesday’s webinar, the last free webinar of 2009: http://bit.ly/7VEeGs [piosmtraining]
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All of the #SMR2009 Judge data is in. Finalists being announced and voting to begin tonight at midnight. [piosmtraining]
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#SMR2009 Finalists have been announced and Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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New Hub Message: Facebook Fan Pages for PIOs and Responders http://bit.ly/55ycrU [piosmtraining]
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RT @caroldn: City of Bothell near Seattle looking for PIO: <a href="https://https://www.govjobstoday.com/Jobs/JobAnnouncement.aspx?jid=631“>www.govjobstoday.com/Jobs/JobAnnouncement.aspx?jid=631″>https://www.govjobstoday.com/Jobs/JobAnnouncement.aspx?jid=631 [piosmtraining]
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Congratulations to #SMR2009 Finalist @BellevuePD ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Congratulations to #SMR2009 Finalist @CharlotteFD ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Congratulations to #SMR2009 Finalist #CoEMS ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Congratulations to #SMR2009 Finalist @ENeitzel ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Sign up for this today’s webinar, the last free webinar of 2009: http://bit.ly/7VEeGs [piosmtraining]
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Congratulations to #SMR2009 Finalist @LAFD ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Congratulations to #SMR2009 Finalist @MCFRS ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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New Everyday EMS Posts for Week of – http://aweber.com/b/uhck [piosmtraining]
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New Everyday EMS Posts for Week of – http://aweber.com/b/1cFck [piosmtraining]
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#SMR2009 Finalists have been announced and Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Thanks to #SMR2009 Judge @snackiepoo the Finalists have been announced and voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Thanks to #SMR2009 Judge @rescue_monkey the Finalists have been announced and voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Thanks to #SMR2009 Judge @lesombre the Finalists have been announced and voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Thanks to #SMR2009 Judge @ems1 the Finalists have been announced and voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Thanks to #SMR2009 Judge @caroldn the Finalists have been announced and voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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#SMR2009 is being sponsored by @Depiction http://bit.ly/Depiction mapping and simulation software. Thanks @Depiction! [piosmtraining]
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Congratulations to #SMR2009 Finalist @LAFD ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Congratulations to #SMR2009 Finalist @ENeitzel ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Congratulations to #SMR2009 Finalist #CoEMS ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Congratulations to #SMR2009 Finalist @CharlotteFD ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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Congratulations to #SMR2009 Finalist @BellevuePD ! Voting is now open!!! http://bit.ly/5OlbU4 [piosmtraining]
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New Hub Message: 10 Essential Skills for Social Media PIOs http://bit.ly/81SfqR [piosmtraining]
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PIOSocialMediaTraining Posts for week ending http://aweber.com/b/1tRPU [piosmtraining]
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Buffalo Fire Dept has 10,000 Facebook Fans. How is your department using Facebook. http://ow.ly/Nn3g [piosmtraining]
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The #SMR2009 Voting continues until December 29: http://bit.ly/5OlbU4 [piosmtraining]
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Good chance your agency has an official Twitter presence, good example here http://ow.ly/NAjH [piosmtraining]
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The #SMR2009 Voting continues until December 29: http://bit.ly/5OlbU4 [piosmtraining]
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Category : Media Stream

10 Essential Skills for Social Media PIOs

Posted by at 17 December, 2009, 7:00 am

A social media public information officer used web-based tools and simple hardware devices to create, share, and distribute information to enhance their agency’s mission. I have been thinking about a list of essential skills for social media PIOs. Can you do all of these things for your agency’s social media presence?

1. Upload a video to YouTube or Vimeo from your handheld camera, smartphone, or webcam. Then embed the video into a blog post or page.

2. Allow readers to subscribe to your blog posts and enewsletters using a double opt-in email subscription client like Aweber.

3. Email a picture from your smartphone to Flickr or TwitPic.

4. Add a Facebook Fan Page badge or Twitter button to a blog page or sidebar. (how to add a badge or button post and screencast)

5. Record a phone call as an audio file using Skype or Google Voice. Then post the audio file to a blog post.

6. Create or find the RSS feed for your agency blog and allow readers to receive email updates of your RSS feed.

7. Record a podcast, take live calls, and embed the recording in your web page using a tool like Blog Talk Radio.(blog post about Montgomery County Fire Rescue use of Blog Talk Radio)

8. Host a ustream broadcast during a public injury prevention program, training event, or actual incident to give real-time updates.

9. Hyperlink to other websites so the new page opens in a new window instead of opening and replacing the referring page.

10. Monitor your social media presence with Twitter Search, Google Alerts (screenr how to), and One Riot.

What would you add to this list?

Ask if you want a screencast made on how to do any of these skills.

Category : Featured | Social Media

Facebook Fan Pages for PIOs and Responders

Posted by at 16 December, 2009, 9:00 am

Below is a list of resources and agencies with a Facebook Fan Page presence:


Categories

Disaster Communications and Response

Back to the top

Emergency Medical Services

Back to the top

Fire Service

Back to the top

Law Enforcement

Back to the top

Healthcare

Category : Facebook | Social Media

Showcase: Bellvue Police Department COPPS Blog

Posted by at 15 December, 2009, 7:00 am

The Bellevue Nebraska Police Department Community Oriented Police and Problem solving unit has established an excellent social media presence. This screencast explores the COPPS Blog (the agency hub) and several spokes (Twitter, Facebook, and Nixle).

Category : Showcase