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PIO Social Media Boot Camp

The PIO Social Media Boot Camp is an email based educational course for Public Information Officers, ICS position holders, or any emergency responder on the use of Social Media in both non-emergent and emergent situations. To show our commitment to helping Agencies achieve success, we are offering the PIO Social Media Boot Camp free! Just enlist in the service using the form on the left, and prepare to be all that Social Media will let you be!

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Episode 5: Create and Click Responsibly

Posted by Dave Konig at 3 March, 2010, 4:00 am

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We have a new episode of our bi-monthly podcast for your listening enjoyment! In our fifth lucky audio podcast you can hear us discuss:

  • A Paramedic was terminated for creating an online animated video and sharing it on Facebook.
    • Agencies, no matter the size, need to have a policy in place.
    • Policies need to focus upon behaviors and not services. The fact Xtranormal was used for this video is a prime example of why policies need to be written that focus on behaviors.
    • Education on the policy is critical and can easily be intertwined with customer service training.
    • Responders need to create responsibly, "own your own words", and understand your actions may have unforeseen repercussions.
  • Phishing attacks across social networks are a common occurrence that users can help curb.
    • Phishing messages are usually generic and random.
    • Phishing messages include a URL shortened link that when clicked will send you to a malicious site that will steal your user name and passwords for your accounts from your browser cookies.
    • Click responsibly to avoid losing control of your account and potentially damaging your reputation.

Dave will be attending the EMS Today Conference on Friday March 5 in Baltimore, Maryland. If you're attending the conference you can connect with him in person by sending him a message via Twitter @DavidKonig and you can monitor the activity of other attendees through the hashtag #EMSToday

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